The Wise Enterprise

Offering expert help for productive employees and smarter operations.

Chime in, Get Help - Service Desk using Sametime©

your employees where and how they want to communicate with single-click chat access to help desk support. Eliminate staff frustration due to long wait times, multiple escalations, and language barriers.
your service desk and support operations. Transform agents into heroes with expert answers for higher first call resolution rate and easy issue escalation resulting in faster case resolution putting employees back to work.
your agent productivity and knowledge base with multiple concurrent chat sessions handled and resolved. Manage more cases with fewer resources and lower average speed-to-answer times.
and bring Chime to life in around 30 minutes leveraging your IBM Sametime© environment. Minimize impact on your resource-constrained professional IT help desk staff.