The ability to include anyone in the Chime session enables the agent to include any person, who has a
account, into a Chime session, even if the person is not a member of a queue or allocated as
an agent. When the
icon is selected, Chime will display a standard IBM Sametime©
selection panel where any user in the Sametime©
directory may be selected for inclusion into the Chime
session. When the other person joins the conversation, the conversation will automatically be escalated to a ‘nway’
conversation for both the agent and new participant.