Version 2.04 (September 23, 2015)

Main New Features:

  • Added the ability to request a transcript from the web client
  • Added an Exit Chat button for web client
  • Added live queue statistics (Number of Seekers Connected, Agents Online, Average Wait time and Average Chat Duration) to Agent Dashboard
  • Updated Manager Panel to contain seeker broadcasting options
  • Updated Manager Panel to show agent status interval i.e. for how long they have been is current state (Active/Away/Offline)
  • Updated Chime API to return count of available agents in a Queue
  • Updated Chime grid paging feature to allow admins to specify page number to which they want to navigate
  • Includes !!cmd text as a system variables
    • Command Chat Window Extension - launches configured url below Sametime® chat window
    • Command Launch Browser - launches new browser window with configured url
    • Command Show Toast Notification - launches standard Sametime® toast notification
  • New system level chart - Chat Details for One Day

Bug Fixes:

  • Cleaned up system variables
  • Addressed the date formatting to fix queue scheduling