Learn how the click-to-chat capability of Chime works. See how a user who's looking for help can initiate a chat with an agent by simply clicking a button that launches a web portal. Agents can use their Sametime® client to chat with those users. Managers can access high level information about the queue or queues they manage. Managers can see details about ongoing and completed chats as well as generate multiple reports such as Average Speed to Answer and more.