Version 2.07 (July 6, 2016)

Main New Features:

  • Chime Application
    • Updated Chime to support MySQL database along with Microsoft SQL Server and IBM DB2
    • Updated Agent My Dashboard to allow agents to enable/disable themselves in a Queue
    • Updated to allow Seeker using Sametime Client to transfer files to agent
      Seeker File Transfer
    • Updated to allow a Manager to modify agent skill tags via Queue Dashboard
      Modify Skill Tags
    • Automated Chat transcript emails now contain following fields:
      • Seeker Name
      • Seeker Question
    • Updated Queue to log chat transcripts and dispatch them via email if Queue is outside of operating hours
    • Numerous minor UI/label caption updates
  • Charting and Reporting
  • Web Client